Why did the new ERP system give the company a competitive advantage?

There can be multiple reason to why, but to my thought I believe that it allowed MHE to reduce costs and increase revenues which seemed like a good idea at first. It is very important to remember that the ERP system allowed MHE to enter into a new line of business called “customer asset management” in which customers could use an online portal. Now to many this may seem not an important thing but it is very important since now they are able to track the repairs of their equipment and also being able to give the customers visibility into the process. Competitors could not offer this service to begin with. So that’s what I believe.